[Job-21439] Program Manager

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Hello there!

We are seeking experienced Program Managers to join our newly established Digital Transformation Services (DTS) group. 

Our client, an American for-profit healthcare company ranked No. 25 on the 2023 Fortune 500 is undergoing significant digital transformation initiatives focused on enhancing experience management, member management, loyalty programs, and platform development across our diverse healthcare programs.

As a Program Manager within DTS, you will play a critical role in solution design and ensuring the successful delivery of key strategic initiatives. You will be responsible for providing clear definition around the why, what, and how of building these solutions within your assigned product domains2 . This is an exciting opportunity to shape the future of digital engagement within a complex and heavily regulated industry.

Key Responsibilities:

- Lead and manage complex programs within designated product domains;

- Drive the definition of program objectives, scope, and deliverables, ensuring alignment with business goals and the overall digital strategy;

- Develop comprehensive program plans, including timelines, budgets, and resource allocation;

- Effectively lead meetings with diverse stakeholders, including strategists, tech leads, business owners, and external partners;

- Identify gaps, navigate ambiguity, and proactively propose solutions to ensure program success;

- Define and manage program governance processes, ensuring adherence and identifying opportunities for enhancement;

- Collaborate closely with solution architects and technical teams to ensure alignment on technical feasibility and design;

- Monitor program progress, identify and mitigate risks and issues, and provide regular status updates to stakeholders;

- Ensure that solutions are built with consideration for the complex landscape of legacy systems and the strategic direction towards consolidated platforms like Adobe Experience Manager (AEM) and CDP for member engagement, and Snowflake for enterprise data;

- Manage relationships with internal teams and potentially external vendors, including those involved in loyalty platforms and payment processing.

Required Qualifications:

- Significant experience in program management and/or project management, with a proven track record of successfully delivering complex initiatives;

- Senior-level experience demonstrating strategic thinking, leadership, and the ability to influence stakeholders at various levels;

- Excellent communication and interpersonal skills, with the ability to clearly articulate ideas and present to executive audiences;

- Solid understanding of technology and architecture principles;

- Experience working in healthcare or other heavily regulated industries such as insurance or banking is highly desirable;

- Familiarity with digital experience platforms and technologies such as MarTech solutions, Salesforce, Adobe Optimizer, Analytics, Journey Orchestration, Adobe CDP, and AEM is a plus;

- Experience with PMO practices and tools;

- Candidates must be based in the US for compliance reasons;

- This is a fully remote position.

#LI-TO1

Why join us?

- Competitive Salary  

- Generous paid vacation days 

- Unlimited sick time 

- 100% paid health & dental benefits starting day one 

- Annual profit-sharing distribution 

- Retirement match 

- Paid parental leave 

- Dedicated career advisor  

- And so much more…

Collaboration is our superpower, diversity unites us, and excellence is our standard. 

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.